Terms of Service

Acceptance of Terms

By using this website, requesting services, or signing a proposal, statement of work, or similar written agreement with Dropout Studio, you agree to these terms. If you act on behalf of an organization, you confirm you have authority to bind that organization.

Our Services

Dropout Studio provides professional digital services that currently include:

• — AI & Automation Reliable AI-assisted workflows and integrations with practical guardrails.
• — Custom Software Focused operational software built around how the business works.
• — Prototype → Production Audits and production hardening for prototypes, MVPs and inherited codebases.
• — Websites Campaign / Landing and Complete Website engagements designed to explain, persuade, capture and convert.
• — E-commerce Brand-specific Shopify storefront design, implementation and handoff.

Service Agreement and Scope

Project deliverables, timelines, pricing, dependencies, and acceptance criteria are defined in each written proposal or statement of work. If a conflict exists, the signed project document controls for that project-specific term.

• — Project Scope Work outside approved scope requires a written change request and may affect fees or timelines.
• — Revisions and Change Requests Revision rounds, response windows, and out-of-scope requests are governed by the signed project terms.
• — Client Responsibilities and Dependencies You are responsible for timely content, approvals, credentials, and decisions. Delays in required inputs may shift timelines and delivery dates.

Payment Terms

Pricing shown on the website is informational and may change. Binding fees, schedules, and payment methods are set in signed written agreements.

• — Invoicing and Schedules Deposits, milestone billing, retainers, and due dates are defined per project agreement.
• — Late or Missed Payments We may pause work, withhold deliverables, or adjust timelines if invoices remain unpaid beyond agreed terms.
• — Non-Payment Material non-payment may be treated as breach and may result in suspension or termination under applicable project terms.
• — Taxes and Third-Party Costs Unless otherwise stated, client is responsible for applicable taxes, platform fees, and third-party service charges.

Intellectual Property

Intellectual property ownership and usage rights are handled as follows:

• — Client-Owned Materials You retain ownership of content, trademarks, and other materials you provide to us.
• — Final Deliverables Subject to full payment and any agreement-specific terms, storefront-specific source, repository, delivered assets, and documentation transfer to you. Third-party components remain subject to their licences.
• — Pre-Existing and Reusable IP Dropout Studio and third-party platforms retain their pre-existing technology, including platform backends, runtimes, private APIs, and infrastructure.
• — Access and Handoff Dropout Studio does not request merchant dashboard credentials. After final payment, the merchant receives the agreed repository, assets, and documentation and connects any international Shopify storefront through their own Shopify account.
• — Portfolio Rights Unless restricted by written confidentiality obligations, we may reference completed work for portfolio and marketing purposes.

Warranties and Disclaimers

We provide services using reasonable professional care, subject to these limitations:

• — Professional Standard We perform services in a commercially reasonable manner aligned with professional industry practice.
• — No Guaranteed Outcomes We do not guarantee rankings, ad performance, traffic volume, conversion rates, sales outcomes, or platform approvals.
• — Third-Party Dependencies We are not responsible for outages, policy changes, feature removals, or failures of third-party platforms, vendors, or networks.
• — Disclaimer Scope Except for express written warranties in a signed agreement, services are provided "as is" and all implied warranties are disclaimed to the extent permitted by law.

Limitation of Liability

To the maximum extent permitted by law, Dropout Studio will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data. Our total aggregate liability for claims related to a project will not exceed the amount you paid for the specific services giving rise to that claim.

Confidentiality

Each party may receive confidential information from the other. Both parties agree to use that information only for performing or receiving services, protect it with reasonable care, and not disclose it except to personnel or contractors with a need to know and similar confidentiality obligations. These obligations do not apply to information that is public, already known without restriction, independently developed, or lawfully required to be disclosed.

AI Chatbot

The AI chatbot on this site is provided as a convenience feature to help visitors find information about our services, pricing, and process.

• — Usage and Recording Conversations are stored with generated session and conversation identifiers, as detailed in our Privacy Policy. Public chat does not require a signed-in account, but message content can contain information that identifies you. The chat endpoint also processes an IP address for abuse prevention.
• — Use of Conversation Data Dropout Studio may use conversation data for internal analysis, service improvement, website optimization, and product development. We do not sell it or use it for advertising. Infrastructure and AI service providers may process it to operate the chatbot.
• — Disclaimer The chatbot provides informational responses based on our service offerings and publicly available details. It is not a substitute for direct consultation. We are not liable for decisions made based solely on chatbot responses — please confirm critical details such as pricing, timelines, and deliverables through direct communication with the team.
• — Sensitive Information Please do not share passwords, financial details, confidential business data, or other sensitive personal information through the chatbot. Message text is stored and is not automatically redacted before storage. For details on how chatbot data is handled, see our Privacy Policy.

Termination

Services may end under the following conditions:

• — Completion Engagements conclude when agreed deliverables are completed and all fees due are paid.
• — Breach Either party may terminate for material breach if the breach is not cured within the period defined in the written agreement, or within a reasonable notice period if none is defined.
• — Convenience Either party may terminate for convenience when allowed by the signed project terms.
• — Effect of Termination On termination, client remains responsible for approved work performed, non-cancelable commitments, and all unpaid invoices. Completed deliverables are provided in line with payment and contract terms.

Governing Law

These terms and any dispute related to our services are governed by the law and dispute venue specified in the applicable written service agreement between the parties.

Changes to Terms

We may revise these terms from time to time. Updated terms become effective when posted on this page unless a later date is stated. Continued use of the site or services after an update indicates acceptance of the revised terms.

Contact Information

For questions about these terms or an active agreement, contact us at support@dropoutstudio.co.